Human support, not a generic queue
Talk to Phishy.
The commercial model is intentionally simple: email us, get a direct answer, and do not rely on implied support or enterprise promises that were never agreed.
Primary support
Email-first
Security incidents
Priority triage
Sales answers
Direct
SLA model
Explicit only
Current support contract
- Support is human and email-first. There is no 24/7 staffed support desk in the default early-access offer.
- Critical security incidents are triaged ahead of normal support requests.
- Rollout blockers, billing issues, and campaign launch failures are treated as same-day issues when reported during business hours.
- Enterprise-style SLAs require explicit agreement; they are not implied by signing up.
Sales & rollout fit
Use this when you want a demo, procurement answers, or help deciding whether the current early-access product fits your team.
Best effort within 1 business day
Customer support
Use this for onboarding blockers, billing questions, bugs, or launch-day help during an active rollout.
Best effort within 1 business day on weekdays
Security & privacy
Use this for incident reporting, DPA requests, or direct questions about the current security posture.
Priority review for genuine incidents
Need to report a security incident?
Email security@phishy.dk with what happened, when it happened, and what you need from us next.